Refund Policy

At pdftoexcel.net, we strive to provide high-quality file conversion services and tools for our users. This Refund Policy outlines the conditions under which we offer refunds for our services. By using our services, you agree to the terms of this policy.

1. Service Overview

pdftoexcel.net provides users with the ability to convert PDF files into Excel spreadsheets, as well as additional tools for related conversions. We offer both a free version with limited features and a premium subscription for full access to all features.

2. Free Version Access

The free version of our service allows users to experience a limited set of features. As such, there are no refunds applicable for any transactions related to the free version. Users can access the limited features of the site to evaluate the quality of our services before switching to a premium subscription.

3. Premium Subscription

To access the full suite of features, users must purchase a premium subscription. The premium subscription provides enhanced functionality, faster processing times, and additional tools. We offer different subscription plans, which may vary in duration and pricing.

3.1. Subscription Cancellation

If you wish to cancel your premium subscription, you can do so by contacting the support team of our pdftoexcel.net. Upon cancellation, you will retain access to premium features until the end of your billing cycle, but no further charges will be made.

4. Refund Eligibility

Refunds for premium subscriptions are considered under the following circumstances:

  • Service Quality Issues: If you encounter significant issues with the service (e.g., failed conversions, technical errors) that were not resolved after contacting our support team, you may be eligible for a refund.
  • Billing Errors: If you were charged incorrectly (e.g., double billing or unauthorized charges), you can request a refund.

4.1. Non-Refundable Situations

Please note that refunds will not be granted for:

  • If you have purchased our subscription and have not used it.
  • If you have mistakenly bought the wrong plan, such as purchasing a yearly plan instead of a monthly one.
  • If you have purchased and used the premium features of our tool but are not satisfied with the services.
  • For cases where you request a feature that we have never mentioned or listed on our website.
  • If you experience a technical error on our end but do not provide complete details of the issue.

5. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our customer support team using our contact form. Please provide your account details, the reason for your request, and any relevant information regarding the issue.
  2. Verification of the Request: Our support team will verify your account and the issue related to your refund request to determine your eligibility.
  3. Proceed Accordingly: If your refund request is eligible, the team will first try to resolve the issue or provide you with an alternative solution. If the issue is not resolved within the next 4-5 business days, your refund will be processed.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be reflected on this page, and your continued use of our services after such modifications will constitute your acceptance of the updated policy.

7. Contact Information

Fill out our contact form to reach out to us to request refunds or for any other questions or concerns regarding pdftoexcel.net.